Air Import / Export Specialist Job at ROCS Grad Staffing, Chicago, IL

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  • ROCS Grad Staffing
  • Chicago, IL

Job Description

Job Description

Job Overview

We are seeking an International Air Import / Export Specialist to join our dedicated Logistics Division. In this essential role, you will develop and maintain strong client relationships, manage all shipment-specific import and export processing for critical goods, and provide timely communication of order updates. You will play a key role in ensuring regulatory compliance and delivering exceptional service.

Responsibilities

  • Plan specialized logistics shipments in coordination with clients’ unique requirements.
  • Ensure orders are set up accurately and communicated effectively to other departments and/or logistics service partners in compliance with all regulations and standard operating procedures.
  • Escalate all client issues to the management team as required.
  • Identify and implement strategies to improve the quality of service and productivity within the team.
  • Maintain a good working knowledge of internal enterprise systems and logistics management platforms, particularly:
  • All customer service-related functions within the tracking and management system.
  • The dedicated email program to include client email and contact group information updates.
  • Assist the Commercial Group (Sales) as required or directed by the local management team.
  • Undertake any other reasonable duties or responsibilities at the request of the management team.
  • Ensure compliance with all company policies and procedures.
  • Understand and embrace the company mission by providing the highest quality global transportation and logistics services for our customers.
  • Ensure compliance with all required industry training certifications.

Requirements

  • Background in air import and export up to five years of experience
  • Four-year Bachelor’s degree is nice to have but not required
  • Excellent verbal and written communication skills
  • Strong problem solving skills
  • Tech-savvy, knowledge of Microsoft Office - Excel, Word, and PowerPoint
  • Demonstrate a strong sense of teamwork
  • High degree of attention to detail
  • Willingness to work the evening shift

Schedule

  • Afternoon/Evening/Overnight Shifts

Job Tags

Work at office, Local area, Night shift, Afternoon shift,

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