Job Description

Licensed Auto Insurance Agent- Remote Job

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve. Newsweek recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work Fortune Best Workplaces in Financial Services & Insurance.

Schedule: Monday - Friday 9:00 AM - 5:30 PM Central time (for Training) Monday - Friday 9:00 AM - 5:00 PM Pacific time (for Production)

Essential Functions and Responsibilities:

• Answers approximately 40 inbound calls per day in a professional and timely manner.
• Supports a wide range of customer needs, including: general policy support, billing inquiries, new business quoting and onboarding, underwriting clarification, vehicle and garaging updates.
• Delivers empathetic, knowledgeable service that builds trust and reinforces our client's brand values.
• Responds to AI-transferred calls with particular attention to compliance and call documentation, ensuring accurate recordkeeping and disclosures.
• Collaborates with peers and supervisors in a high-volume, team-oriented environment.
• Navigates between multiple systems and tools (internal platforms, CRM, quoting systems, underwriting databases) to assist callers.
• Adheres to strict compliance standards including privacy, disclosures, and state-level insurance regulations.
• Participates in coaching, quality reviews, and process improvement initiatives.

Additional Functions and Responsibilities:

• Performs other duties as assigned.

Qualifications:

Education & Licensing:

• HS diploma or GED required.
• Active property & casualty insurance agent/producer license is required.

Experience:

• At least one (1) year of customer service experience; call center experience strongly preferred.

Skills & Knowledge:

• Strong customer service skills with empathetic communication and conflict resolution.
• Knowledge of insurance industry fundamentals.
• Understanding of insurance billing and policy administration.
• Excellent oral and written communication.
• PC literate, including Microsoft Office products.
• Strong organizational skills.
• Excellent interpersonal skills to include empathy and active listening.
• Ability to work in a team environment.
• Ability to meet or exceed Performance Competencies.

Work Environment:

• When applicable and appropriate, consideration will be given to reasonable accommodations.
• Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.
• Physical: Computer keyboarding.
• Auditory/Visual: Hearing, vision and talking.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is ($24.00 USD hourly). Always accepting applications. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Diego Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, the California Fair Chance Act, and all other applicable laws.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

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